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Finally got the reason for my #Verizon coverage that went into the toilet last year. They repositioned the tower antenna that covered my area and have no plans to add another to replace it. In effect, the company said screw you, we don't care, after 15 years. @VZWSupport @Verizon
In the middle of a secure help session, rep terminates chat and I get a message that I have to start all over. "Are you there? You've been idle for a while. For your security, your session has expired. Please reach out to us in S.M. to start a new session" @VZWSupport #verizon
Hello there, we're @Verizon wireless, we have the best network, highest prices, and the lousiest customer service that you will find. Welcome! #verizon @VZWSupport Oh and we will terminate the secure chat on the fly during a help session and tell you to start a new one via SM DM.